Posted by: johnocunningham | July 30, 2018

How to Impress Your Corporate Client

Earlier this month, I noticed a published interview with the Chief Legal Officer for DHL Supply Chain Americas, Mark A. Smolik, and thought it was worth sharing with readers who might like to hear some of his perspectives on:

  • What a law firm has to do to impress the GC
  • How in-house lawyers avoid being perceived as “naysayers” and
  • the CLO’s top goals and areas of focus

Smolik’s views are generally consistent with those I have heard from other GCs I have interviewed this year. His focus on offering pragmatic legal advice in plain English and simplifying complexity (rather than making the simple complex) is part of a long-term theme for business clients who are frustrated with overly technical and academic answers to basic questions. This also illustrates the importance of being able to communicate what you know in the language of the client.



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