Posted by: johnocunningham | April 17, 2018

In-house Counsel Rankings of Law Firms by Industry

“Above The Law” recently published rankings of law firms according to survey metrics supplied by in-house counsel as client-respondents.

Since these rankings are done according to client opinions, they should be of some value and/or concern to law firms, which were scored and ranked according to their service in various industries, including the following:

  • consumer products
  • energy
  • media/entertainment
  • life sciences/health care
  • finance
  • technology

Overall, there were just 25 top tier firms and a little more than 20 in the second tier of scoring.

Ultimately, in the battle for survival, there is no more important metric than client satisfaction, and this is but one example of a survey intended to gauge it. Firms that are not doing their own surveys are not doing what their own top clients do – measuring customer satisfaction every year, if not every quarter.

 

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