Posted by: johnocunningham | April 9, 2018

Best Blogs of March: Client Satisfaction, Law Firm COOs and Legal Nomenclature

his is my 64th post in a series of monthly features that I have dubbed “Best of My Blog Roll.” The concept is simple – at the end of a month I peruse my own blog roll (see that column on the right) for material created by other bloggers that I think is most worthy of sharing with others, and then I report on it here.

Reviewing blog posts for the month of March 2018, I have chosen to highlight the following blog posts:

  • A post by Lindsay Griffiths at “Zen and the Art of Legal Networking” entitled: “Success Requires Client Satisfaction.” This is a nice post that cites the work of the Disney organization as an example of constant improvement in customer satisfaction and service scoring;
  • A post by Toby Brown at “3 Geeks and a Law Blog,” which is entitled “The Law Firm COO of the Future.” This post examines the trend in law firm empowerment of COOs as business Sherpas, tacticians and educators essential to progress in an increasingly competitive world.
  • A post by Bruce MacEwen at the Adam Smith blog, entitled “The Use and Abuse of Words.” This post provides a thought-provoking distinction between the way that businesses and law firms look at and speak about profitability, productivity and other concepts.

All of these posts take a good, hard look at critical concepts – client satisfaction, sophisticated business management and descriptive measuring sticks – that affect the direction and competitive strategy and execution of law firms.


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