Posted by: johnocunningham | February 13, 2017

Best of January’s Blog Posts: Trust, Client Feedback and the State of the Legal Market

This is my 50th post in a series of monthly features that I have dubbed “Best of My Blog Roll.” The concept is simple – at the end of a month I peruse my own blog roll (see that column on the right) for material created by other bloggers that I think is most worthy of sharing with others, and then I report on it here.

Reviewing blog posts for the month of January, 2017, I have chosen to highlight the following three blog posts:

  1. A post on Adam Smith Esq. about the 2017 Report on the State of the Legal Market put out by the Georgetown Law Center and Thomson Reuters. This post presents some interesting and likely controversial analysis based on data provided in the report, concluding that law firms need to choose one of two paths to success now – either selling to high-end clients who want customized service, or providing low-cost services more efficiently than competitors. I am not sure it is just that simple, but the analysis and the underlying report are worth considering.
  2. A post by Bruce Alltop on the LawVision blog about “The Importance of Trust” in professional development, which focuses on the benefits and challenges of building trust among partners within firms so that partners can better cross-sell services to clients, potentially enabling those clients to benefit from having a more complete service experience.
  3. A post by David Ackert on the Ackert Advisory blog, entitled “A Client Feedback Lesson from Uber.” As he often does, David provides a great anecdotal illustration of the value of a marketing tool – in this case the value of knowing how you are scored by others and asking why.

 

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