Posted by: johnocunningham | March 11, 2015

Clients Want to Know About Your Cybersecurity

Those providing legal and professional services to corporate clients can improve their visibility by offering saleable experience in preventing, detecting, and remedying cybersecurity hazards.

A variety of surveys have shown that cybersecurity is a growing priority for GCs and corporate officers in general, and an increasing number of news stories have highlighted the fact that law firms are hacking targets (see, e.g., “Most Big Firms Have Had Some Form of Hacking” at Bloomberg Business site).

I have yet to see any law firms that tout the special measures they take to safeguard the proprietary data of clients, both technologically and systemically, but I am certain that sophisticated business clients would like to know.

Clients understand that you can’t give away the combination to the vault, and they don’t want that, but they do express an interest in knowing that their lawyers have taken some kind of safeguards to protect proprietary information relating to patents, contract bids, acquisitions and other sensitive matters.

Those firms that do invest in state-of-the-art security and obtain reputable security certifications (such as SSAE 16 examinations, and SOC 1, 2 and 3 reports) should communicate that forward-looking step to clients, publicizing the level of care they have taken to insure that client communications are truly privileged and confidential in every way.

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