Posted by: johnocunningham | February 22, 2012

Lawyers, Technology and Communications

There has been a flurry of discussion on law blogs lately about whether law firms are making the most of technology for business development and client communication purposes.

While scanning some of these conversations, I came across a revealing “Small Law Firm Technology” report by Total Attorneys, which helps small firms and solos to build their practices.

Among the interesting findings in their report:

  • 72.5 percent of small firm lawyers say they “never” employ video conferencing tools in communicating with clients (and others) even though these tools are now affordable (and sometimes even free if used for inter-party conferences in local courts).
  • 36 percent still regularly use fax machines, even though clients rarely prefer this form of transmission, and more than 24 percent still use them occasionally.
  • 64 percent said they regularly use unencrypted e-mail to communicate with clients, and roughly 25 percent said they never or rarely encrypt e-mail communications, even though lawyers are often dealing with highly sensitive client documents as attachments.

To see an interesting post on whether law firms are fully equipped to handle technology for client development generally, check out Kevin O’Keefe’s blog posting on this subject.

 

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