Posted by: johnocunningham | February 10, 2009

Kind Leaders Succeed

Communication, Kindness and Success

For those who missed it, you might want to check out PBS  for the Charlie Rose interview of Professor William Baker, who has co-authored “Leading With Kindness: How Good People Consistently Get Superior Results.” 

Baker’s findings, based on quantitative study of successful companies and qualitative interviews with their employees and leaders, reveal how leaders known for kindness breed organizational trust that facilitates more open and honest communications. Not surprisingly, the end result of that communication enhancement is greater success. See American Management Association release.

“Kindess” in the workplace is defined by the authors as a mixture of compassion, gratitude, honesty, humility, and humor. You might not think of those traits as keystones to organizational communication, but apparently they are. Kind bosses hear more from their employees and are heard better by them as well. Kind employees also work better with customers, and are a natural byproduct of kind bosses.

So if you are launching a communication program, and really want to insure delivery and receipt of critical messaging within your organization, ask yourself if you have first put the foundation in place for effective transmission – a culture of kindness!  



  1. Good article and subject.

  2. Covey says “To do good you must be good” Good article.

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