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	<title>John O. Cunningham</title>
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	<link>http://johnocunningham.wordpress.com</link>
	<description>Freelance Writer, Editor and Marketing/Communications Consultant</description>
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		<title>John O. Cunningham</title>
		<link>http://johnocunningham.wordpress.com</link>
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		<title>Value Perception Problems for Legal Service Providers</title>
		<link>http://johnocunningham.wordpress.com/2012/01/31/value-perception-problems-for-legal-services/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/31/value-perception-problems-for-legal-services/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 20:04:23 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[client service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[cost of legal service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[legal service]]></category>
		<category><![CDATA[process improvement]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=621</guid>
		<description><![CDATA[This blog has previously taken note of nationwide surveys of corporate counsel demonstrating the continuing decline of the billable hour. But commercial law firms have a bigger and broader problem on their hands right now, and that is the corporate client perception that legal services are too expensive generally speaking. For example, according to one LexisNexis survey [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=621&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Billable Hours Yielding To Value-Based Fees</title>
		<link>http://johnocunningham.wordpress.com/2012/01/30/billable-hours-yielding-to-value-based-fees/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/30/billable-hours-yielding-to-value-based-fees/#comments</comments>
		<pubDate>Mon, 30 Jan 2012 19:51:40 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[alternative billing]]></category>
		<category><![CDATA[client service]]></category>
		<category><![CDATA[process improvement]]></category>
		<category><![CDATA[teamwork]]></category>
		<category><![CDATA[customer driven]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=618</guid>
		<description><![CDATA[The billable hour is far from dead, but it is losing ground as the preferred method for valuation of legal services, as noted in a recent story in the Washington Post entitled, &#8220;Is Time Running Out on the Billable Hour.&#8221; As noted in the story, a recent survey of leaders at large law firms done [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=618&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Connecting With Your GC Clients</title>
		<link>http://johnocunningham.wordpress.com/2012/01/29/connecting-with-your-gc-clients/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/29/connecting-with-your-gc-clients/#comments</comments>
		<pubDate>Sun, 29 Jan 2012 18:56:58 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[regulation]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=615</guid>
		<description><![CDATA[According to Corporate Counsel magazine, a recent survey of 107 General Counsel revealed that 69 percent see the legal workload increasing this year, and just 30 percent see it remaining about the same. Furthermore, 61 percent ranked &#8220;more regulations and growing complexity&#8221; as one of their top headaches for 2012, making complex regulations the biggest [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=615&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Communication Lowers Legal Costs</title>
		<link>http://johnocunningham.wordpress.com/2012/01/27/communication-lowers-legal-costs/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/27/communication-lowers-legal-costs/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 15:20:55 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[cost of legal service]]></category>
		<category><![CDATA[teamwork]]></category>
		<category><![CDATA[legal service]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=609</guid>
		<description><![CDATA[According to a recent survey of General Counsel conducted by Corporate Counsel magazine, 65 percent of in-house legal chiefs are most concerned with one aspect of their relationship with outside law firms &#8211; the cost of service. As a successful former General Counsel, I always found that &#8220;partnering&#8221; with my outside counsel through communication helped to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=609&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">johnocunningham</media:title>
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		<title>Building Relationships With General Counsel</title>
		<link>http://johnocunningham.wordpress.com/2012/01/26/building-relationships-with-general-counsel/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/26/building-relationships-with-general-counsel/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 16:32:55 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[teamwork]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=604</guid>
		<description><![CDATA[A recently published survey of lawyers who act as in-house general counsel revealed that GCs are most concerned with improving relations with their CEOs and their boards of directors. The survey, conducted by Corporate Counsel magazine, demonstrated that 25 percent of GCs most want to improve relations with their boards, and another 24 percent most [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=604&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">johnocunningham</media:title>
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		<title>Communication in Advertising</title>
		<link>http://johnocunningham.wordpress.com/2012/01/25/communication-in-advertising/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/25/communication-in-advertising/#comments</comments>
		<pubDate>Wed, 25 Jan 2012 19:44:31 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[advertising]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[on-line media]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=598</guid>
		<description><![CDATA[I picked up an interesting tidbit from an article by copywriter Virginia Bisek in last month&#8217;s Texas Bar Journal, which was provocatively entitled, &#8220;Your Online Ad is Boring.&#8221; She notes that several studies have been made on the words that strike the strongest internal chords with consumers &#8211; something I did not know. Some of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=598&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Top 10 Tech-Related Trends in Legal Practice (#10)</title>
		<link>http://johnocunningham.wordpress.com/2012/01/03/top-10-tech-related-trends-in-legal-practice-10/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/03/top-10-tech-related-trends-in-legal-practice-10/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 14:57:12 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[law firms]]></category>
		<category><![CDATA[practice management]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[staffing]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=594</guid>
		<description><![CDATA[Growing IT Capacity. Law firms are growing their information technology (&#8220;IT&#8221;) capacities in order to support an explosion in technology utilization and data. Among other things, law firms need more IT capacity and support to host richer Websites, to support more data management and e-discovery programs, to enable the use of more sophisticated practice management [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=594&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Top 10 Tech-Related Trends in Legal Practice (#9)</title>
		<link>http://johnocunningham.wordpress.com/2012/01/02/top-10-tech-related-trends-in-legal-practice-9/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/02/top-10-tech-related-trends-in-legal-practice-9/#comments</comments>
		<pubDate>Mon, 02 Jan 2012 15:41:03 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[on-line media]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Websites]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=591</guid>
		<description><![CDATA[More Use of Digital Audio-Visuals. Solo lawyers, small law firms and giant mega-firms are making greater use of digital audio-visual creations to enhance their Websites, improve their trial presentations, and boost their recruiting of young, tech-savvy lawyers and professional staff. Furthermore, as the costs of producing and disseminating digital audio-visual presentations drop, the use of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=591&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Top 10 Tech-Related Trends in Legal Practice (#8)</title>
		<link>http://johnocunningham.wordpress.com/2012/01/01/top-10-tech-related-trends-in-legal-practice-8/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/01/top-10-tech-related-trends-in-legal-practice-8/#comments</comments>
		<pubDate>Sun, 01 Jan 2012 21:40:42 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[client surveys]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=587</guid>
		<description><![CDATA[Online Survey Services. Law firms that do not have the money or inclination to hire outside consultants to do in-person surveys of customers, employees or other groups, can now go online to get that feedback quickly and relatively inexpensively. More than half of AmLaw 100 firms are now doing surveys of their very largest clients, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=587&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">johnocunningham</media:title>
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		<title>2011 in review</title>
		<link>http://johnocunningham.wordpress.com/2012/01/01/2011-in-review/</link>
		<comments>http://johnocunningham.wordpress.com/2012/01/01/2011-in-review/#comments</comments>
		<pubDate>Sun, 01 Jan 2012 15:09:55 +0000</pubDate>
		<dc:creator>johnocunningham</dc:creator>
				<category><![CDATA[1]]></category>

		<guid isPermaLink="false">http://johnocunningham.wordpress.com/?p=585</guid>
		<description><![CDATA[The WordPress.com stats helper monkeys prepared a 2011 annual report for this blog. Here&#8217;s an excerpt: A San Francisco cable car holds 60 people. This blog was viewed about 2,900 times in 2011. If it were a cable car, it would take about 48 trips to carry that many people. Click here to see the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=johnocunningham.wordpress.com&amp;blog=5287741&amp;post=585&amp;subd=johnocunningham&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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